Employee FAQ
How do I place an order?
Ordering on the FedStore is easy. When you check out the first time, you’ll have the option to log in, register for a new account, or continue as a guest. If you register, your log-in information will be stored, making it even easier to log in and place orders in the future.
You must use your work email address when registering on the site or placing orders.
What type of payments are accepted?
All major credit cards are accepted for personal orders (Mastercard, VISA, Discover, American Express).
Is there an order limit for purchases?
No. There is no limit on personal orders.
What is the shipping policy?
Most in-stock orders will ship within 7 to 10 business days. For priority shipping, please email mail@stweed.com with the order number and authorization to ship priority. Include your “need by” date in the Special Instructions box at checkout.
What are the shipping rates?
Shipping rates are based on the value of your order. Your shipping cost will be displayed in the checkout after you enter your shipping address.
Can I ship to multiple addresses?
If you are sending individual shipments to multiple addresses, additional charges will apply. A customer service representative will contact you with a quote for shipping and handling.
Can I ship to an international address?
Additional shipping charges may apply for orders shipping outside the continental United States, such as freight, duties, VAT, broker fees, etc. Please allow a minimum of 10 business days. If possible, group items to take advantage of the discounted rate for shipments over 140 lbs. For credit card orders, the additional international charges will be charged to your credit card. We will request your approval via email prior to shipping.
What is the return policy?
Up to six pieces of standard logo merchandise in new condition, with tags intact, may be returned within 10 days for company store credit or exchange. While Supplies Last items cannot be returned. Proof of purchase and a return authorization form is required for returns.
Refunds are not available. Customer is responsible for shipping costs on the returned item and the replacement item.
Can I cancel or change my order?
If your order has not already been processed for shipment, you can cancel or change it. Please contact the Customer Service team to inquire about canceling or changing your order.
Do you charge sales tax? How is sales tax determined?
Sales tax will be charged on orders shipping to locations where we are required by law to collect sales tax. Each municipality determines the tax rate charged.
What if the item I ordered is defective?
Please contact our Customer Service team. We would be happy to replace the item or refund your purchase.
How do I contact customer service?
The Customer Service team can be reached by phone at 914-741-2706 or by email at mail@stweed.com. The team is available Monday through Friday from 8:30 a.m. to 5:30 p.m. Eastern Time. We respond to emails within 24 business hours.
Will additional merchandise be added?
Yes, new merchandise will be added to the FedStore on an ongoing basis. If there is specific merchandise you’d like to see added, please send your suggestions to the Internal Communications mailbox.
Can my family and friends shop on the FedStore?
While the website can be accessed from a personal device, the FedStore is for New York Fed employees only and should not be shared with others outside of the Bank.